Getting Started with Naqlio

Naqlio is a delivery and logistics platform for organizations in Saudi Arabia, covering shipment allocation, route optimization, demand forecasting, and fleet management.

• Request a demo through the Contact section on our homepage with your work email and fleet details.
• Our team will set up your account, invite authorized users, and guide you through onboarding and integration.
• Check the plan you selected for included features, limits, and renewal terms. Subscription pricing is as published on the Naqlio pricing page.

The Naqlio AI Assistant

The Naqlio AI Assistant is an optional, read-only feature that works with supported AI assistant platforms — such as ChatGPT (OpenAI), Claude (Anthropic), or Gemini (Google). After connecting an authorized Naqlio account, you can ask the assistant to help review shipment information that is already available to your account.

Supported capabilities in public V1:

• Search shipments by tracking or order reference;
• View shipment details, status, and service type;
• Review shipment timeline/history and proof-presence events.

Not supported: creating shipments, cancelling shipments, modifying shipment information, assigning drivers, changing trips, and any other write operation.

Connecting a Supported AI Assistant

Start the connection from the AI assistant platform where the Naqlio app is available. The platform redirects you to Naqlio to sign in and approve read-only shipment access. Approve access only if you recognize the Naqlio connection request and want that platform-connected, read-only shipment access.

You can disconnect or revoke access through the platform's app-connection settings where available, or by contacting Naqlio support.

How Authorization Works

The Naqlio AI Assistant checks your connected Naqlio account and returns only shipment information your account is allowed to access. Connecting the assistant does not give you access to other tenants, accounts, or shipments outside your existing permissions, and it never performs write operations.

Example Prompts

Here are example prompts you can use after connecting an authorized Naqlio account to a supported AI assistant:

The assistant returns only information available to your connected Naqlio account and only for read-only review.

Troubleshooting

• Unable to connect: Confirm you started from the official Naqlio connection flow in the AI assistant platform and that the page shows the expected Naqlio branding. If the issue continues, contact support.
• Login problem: Confirm your Naqlio username and password are valid for the environment you are using. Naqlio never asks you to share your credentials with an AI assistant platform.
• Shipment not found: Results are limited to what your connected account can access. Check the tracking or order reference and confirm the shipment belongs to your account.
• Permission or access issue: If a shipment you expect is missing, contact your Naqlio administrator or Naqlio support. The assistant cannot expand your account permissions.
• Connection expired or revoked: Reconnect the Naqlio app from the AI assistant platform.
• Disconnecting: Disconnect or revoke access through the platform's app-connection settings where available, or contact Naqlio support.

Security and Confidentiality

Do not share passwords, OTP codes, or access tokens with anyone, including your AI assistant. If you suspect unauthorized access to your Naqlio account, disconnect connected assistants and contact Naqlio security immediately. To report a security vulnerability or incident, email solution@kacommerce.com with the subject "Security".

Test Accounts

Naqlio can provide a sandbox account with sample shipment data for evaluation and testing before you connect production data. Test environments are wiped after 90 days of inactivity. Contact solution@kacommerce.com to request sandbox access.

Privacy and Terms

See our Privacy Policy at /privacy and Terms of Service at /terms.

Contact

solution@kacommerce.com